Introduction
Introduction
This troubleshooting guide helps you identify and understand what to do if your kettle leaks from a specific area, such as near the thermometer. It addresses common issues reported by customers when leaks are not resolved by basic troubleshooting or replacing spare parts.
Signs
- Visible water or liquid escaping from the thermometer area or handle joint.
- Reduced functionality due to leakage affecting usability or safety.
- Unusual noises or sensations when filling or heating the kettle.
Basic troubleshooting steps
Before proceeding further, please ensure you have tried the following:
- Inspect the sealing areas around the thermometer and handle for obvious damage or wear.
- Attempt basic cleaning and ensure there is no debris affecting the seals.
- Descale the Kettle to remove any limescale.
What to do if your kettle is leaking
If you notice leakage from a specific area on your kettle that is not resolved after basic troubleshooting or replacement of spare parts, please follow these steps:
- Stop using the kettle immediately to prevent damage or safety risks.
- Locate your purchase details including purchase date and receipt.
- Contact our customer support team with detailed information about the issue, including the leaking area and any troubleshooting steps you have attempted.
- Our support team will advise you on the next steps, which may include repair, replacement, or further inspection.
Contact support
For assistance, please reach out to our support team.
Additional resources
For further assistance, visit our help centre. You can also find related articles and troubleshooting tips that may be helpful.