If your kettle has power but is not boiling the water, please carry out the following checks:
- Ensure the kettle is filled above the minimum water level and below the maximum fill line.
- Check that the kettle is correctly positioned on the base.
- Make sure the lid is fully closed before boiling.
- Check for excessive limescale inside the kettle. Heavy limescale build-up can affect performance. If required, descale the kettle following the instructions in the user manual.
- Allow the kettle to cool for a few minutes if it has recently been used, as the boil-dry protection may have activated. Once cooled, refill the kettle and try again.
If you have completed the checks above and the kettle still does not boil, please contact our Customer Service team for further assistance.