If suction stops or the dirty water tank warning appears, check the following:
Before removing parts or checking for blockages, switch off, unplug the appliance and allow it and the tools to cool.
- Check the dirty water tank: The tank may be full or incorrectly fitted. Empty it, clean the lid and seals, then refit it securely.
- Check the float: If the float is stuck, rinse its cage under warm water to remove debris and ensure it moves freely. Allow it to dry before refitting.
- Check the cleaning mode: Steam Cleaning mode does not provide suction. For water pickup, use the upholstery brush with a suction mode.
If suction does not return after these checks, please contact our Customer Support team for further assistance.